FAQs

We use industry-standard security measures to protect your payment information. All payment information is processed securely through encryption technology.

For Standard Shipping, we aim to pack and ship out your order within 3 business days. During special periods, such as heavy order processing or local inventory shortages that require deployment, please expect it to take an additional day or two for processing. We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day. You will receive a shipment confirmation with tracking information via email when your order has shipped. Once you receive this email, we cannot change or cancel your order.

Once your order ships, you will receive a tracking number via email. You can use this number to track the status of your order on the relevant courier company's website. Or you can use this tracking number or order number to track your package information on the logistics inquiry page of the mcooh website.

We have seen domestic packages take up to two weeks to arrive and tracking information is updated consistently. Your patience and understanding with tracking delays is greatly appreciated, and we’re doing everything we can to try to provide the best process possible with as much is within our control.
If it has been more than 7 days and tracking has not updated or your order has not shown up please email us at supchina2024@gmail.com. We will always take care of you!

For specialty and promotional items, please allow up to 3 to 15 business day delivery time as they may be shipping from other countries.

Please email us at supchina2024@gmail.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we might be able to correct it before it goes out the door.
If your order ships to the address provided and is returned to us as undeliverable, then you are responsible for paying the cost of shipping again to resend it to you. If you decide you do not want your order reshipped, we'll refund you for the products less the original shipping charges, once your order returns to our warehouse. We'll reach out to you to coordinate your options before re-shipping.
If your order ships to an incorrect address provided at the time the order is placed and is not retrievable, we are not responsible and cannot offer reimbursement.

United States, Singapore, Japan, Saudi Arabia, United Arab Emirates, Canada, Mexico, New Zealand, Australia, Germany, Italy, France, Poland, Sweden, Switzerland, Finland, United Kingdom, Netherlands, Portugal, Spain.
Delivery is currently not supported in countries not included above.
We cannot ship a FedEx order to a PO Box address.

We do sell in wholesale for certain sellers.Email us for details:supchina2024@gmail.com

Most likely "Yes".Laws vary by country, so it depends on your country's regulations. You are responsible for paying any assessed customs fees upon receipt. We are not responsible for any customs fees charged.
Whoever receives the package is responsible for paying any applicable duties or taxes on the received products, even if it is being shipped as a gift!
If you fail to pay the duties for your parcel and it is returned to us, you will have the option for us to re-ship your package to you (and you will pay for shipping again), or we can cancel your order and refund you for the products less the original shipping amount paid. We will reach out to you if your package is returned to us.

Returns can be processed only after the return request is verified with our support team.Please e-mail us at supchina2024@gmail.com for the returns address.
If you need more information please check the Return Policy.

While both colorimeters and spectrophotometers measure color, they operate on slightly different principles. Colorimeters typically measure color in terms of specific color spaces, such as RGB or CMYK, while spectrophotometers provide more detailed spectral data across the entire visible spectrum.

Yes, colorimeters can be adapted for colorblindness testing by measuring color discrimination abilities and identifying deficiencies in color vision.

Absolutely! Many modern colorimeters come with intuitive interfaces and user-friendly software, making them accessible even to beginners in fields like graphic design or photography.

Absolutely! Color readers are equipped with advanced sensors and algorithms that allow them to discern even the most minute differences in color, ensuring unparalleled accuracy in color analysis.

Most modern spectrophotometers can perform a color measurement in a matter of seconds, allowing for swift and efficient color analysis.