FAQs

No. Mcooh is not presented as the manufacturer of every product we sell. For products from known manufacturers, we keep the original brand information where available. For unbranded or store-managed items, Mcooh acts as the seller, curator, and support point.

Start with the measurement task. Check what you need to measure, the required measurement range, the working environment, the sample or material type, and any important product specifications. If you are unsure, contact us with the product link and your intended use.

Product specifications are usually listed on the product page. Review the title, description, images, options, and specification details before ordering. If a specification is unclear, contact us before purchase.

It depends on the product and application. Please compare the product specifications with your use case. If you are unsure, contact us with details about your application, material, environment, and required measurement range.

Yes. Mcooh offers free shipping on all orders. Delivery times may vary by destination, product availability, customs processing, and carrier conditions.

Some international orders may be subject to local import duties, taxes, or customs clearance requirements. These charges, if applicable, are usually the responsibility of the customer unless otherwise stated at checkout.

You can contact us at supchina2024@gmail.com. For order questions, include your order number and checkout email. For product questions, include the product name or product page link.

Before ordering, check the product name, measurement range, specifications, available options, images, voltage or power requirements if applicable, and whether the product fits your intended use.

For Standard Shipping, we aim to pack and ship out your order within 2-4 business days. During special periods, such as heavy order processing or local inventory shortages that require deployment, please expect it to take an additional day or two for processing. We ship five days a week, Monday through Friday.

You will receive a shipment confirmation with tracking information via email when your order has shipped. Once you receive this email, we cannot change or cancel your order.

Once your order ships, you will receive a tracking number via email. You can use this number to track the status of your order on the relevant courier company's website. Or you can use this tracking number or order number to track your package information on the logistics inquiry page of the mcooh website.

You may request a return within 30 days after receiving your order. The item should be unused, in its original condition, and returned with included accessories and packaging where applicable. Contact us before sending any item back.

Please email us at supchina2024@gmail.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we might be able to correct it before it goes out the door.
If your order ships to the address provided and is returned to us as undeliverable, then you are responsible for paying the cost of shipping again to resend it to you. If you decide you do not want your order reshipped, we'll refund you for the products less the original shipping charges, once your order returns to our warehouse. We'll reach out to you to coordinate your options before re-shipping.
If your order ships to an incorrect address provided at the time the order is placed and is not retrievable, we are not responsible and cannot offer reimbursement.

We do sell in wholesale for certain sellers.Email us for details:supchina2024@gmail.com